Erin, per our multiple conversations regarding the letters, you first stated that there was a problem with a letter T after you blew them all up. I offered a replacement or a refund if you provided a photo. Then there were 2 more letters that would not hold air... Please understand that the odds of multiple individually packaged letters having problems is very rare. All we asked was that you line up the letters all next to each other and send photos so we can show the manufacturer. There was no accusing of lying, we only asked for photos showing the holes. As mentioned in our listings, they are meant as a one time use, sometimes tape does fix defects and works wonders as it has done many of times in situations like these. Our policies do state that we do need photos sent for any kind of credit, which we did offer.
Best Available Rate Guarantee assures you receive the best rates when you book directly with us. If you find a lower publicly available rate within 24 hours of booking, we will match that rate plus give you 25% off the lower rate, subject to guarantee terms and exclusions. Guarantee does not apply to Ritz-Carlton Montreal, The Ritz London, Ritz-Carlton Residences®, and Starwood-Branded Hotels, including Four Points Hotels, Sheraton Hotels, Aloft Hotels, W Hotels, Le Meridien Hotels, Luxury Collection Hotels, Element Hotels, Westin Hotels, St. Regis Hotels, Tribute Portfolio Hotels and Design Hotels. Marriott Rewards® and The Ritz-Carlton Rewards® members (“Rewards Members”) who book rooms through a Marriott® Direct Booking Channel, authorized travel agents or select corporate travel partners ("Eligible Channels") at hotels that participate in Marriott Rewards® and The Ritz-Carlton Rewards loyalty programs will receive an exclusive, preferred rate (“Marriott Rewards Member Rate”). Member Rates are available globally at all hotels that participate in Marriott Rewards Exclusions apply. See our Terms & Conditions for additional details related to our Best Available Rate Guarantee and Marriott Rewards Member Rate. Hotels shown on may be operated under a license from Marriott International, Inc. or one of its affiliates.